How do I submit a a cancellation request for my hosting plan?

To submit a cancellation request for your hosting plan:
1. Login to your customer account via http://manage.hostsg.com/
Login Page
 
 2. Select the hosting plan that you wish to terminate under "Your Active Products/Services"
Account Summary Page
 
 3. Select "Request Cancellation"
Service Details Page
 
 4. Kindly input the cancellation reason into the text box provided. If the domain is also registered with HostSG, you will be prompted to select the check box "I confirm I do not want to renew this domain again".
     Select this checkbox if you DO NOT wish to renew the domain as well.
Domain Cancellation
 
 5. ***IMPORTANT*** There are two types of cancellation requests. Please check before you click the "Request Cancellation" button to submit your request:
  • "Immediate" - The hosting plan will be terminated WITH IMMEDIATE EFFECT upon submission of the cancellation request. Any data stored on our servers will be deleted and it is cannot be restored.
  • "End of Billing Period" - The hosting plan will be terminated upon expiry.

Cancellation Type
 
6. If you have multiple services in the invoice, the service will be removed from the invoice upon successful submission of the cancellation request.
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